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Terms and Conditions That Govern Your 1111pet Account

These terms set out what you agree to when you open and use your 1111pet account — including how deposits via bKash, Nagad, and Rocket are handled, what withdrawal verification involves, and what happens if account rules are breached.

bKash, Nagad, Rocket deposits coveredWithdrawal verification stepsAccount eligibility and region rulesBreach and closure conditionsContact paths for disputes

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What These Terms Cover and How They Apply

1111pet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 1111pet, you confirm that you have read, understood, and accepted these terms in full. They apply to every action taken through your account — placing a wager, requesting a withdrawal, using a promotional offer, or contacting our support team. The terms

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also cover how your account wallet interacts with local payment methods. When you send a deposit via bKash, Nagad, or Rocket, the transaction is subject to both the payment provider's own policies and these account terms simultaneously. If a conflict arises between the two, our account
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terms govern the relationship with 1111pet specifically. We may update these terms periodically. When we do, the revised version goes live on this page with a note at the top marking the change date. Continuing to use your account after a change means you accept the
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updated terms. If you do not agree with a revision, you should stop using the account and contact our support team about closing it. Availability of 1111pet's services depends on your local law and the region from which you access the platform. We do not warrant
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that all features are available in every location.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security, Data Retention and Your Rights

Your account on 1111pet is tied to the mobile number and wallet details you registered with. We verify withdrawal requests by matching your payout destination — your bKash, Nagad, or Rocket number — against the details on file. If they do not match, the withdrawal is held until identity confirmation is completed through our support team. We keep transaction records for as long as your account is active and for a period after closure, in line with standard financial record-keeping practice. You can request a summary of your transaction history at any time via in-account Help or by emailing support.

Wallet Verification Withdrawals are released only to the bKash, Nagad, or Rocket number linked to your account. Changing your payout wallet triggers a re-verification step before the next withdrawal is processed.

Account Security Your account login is protected by OTP confirmation on each new device. If you receive an OTP you did not request, contact support immediately to freeze the account.

Data Retention Transaction and account data is retained for the period your account is open and for a defined period after closure. You can request a data summary through in-account Help at any time.

Requesting Changes To update your registered details — phone number, wallet ID, or email — contact support with proof of ownership for the new details. Changes take effect after verification is confirmed.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a disputed transaction, or a request to close your account all go through the same support paths. When you contact us about a terms-related matter, include your registered account ID and the payment method you used — bKash, Nagad, or Rocket — so our team can pull up the right transaction record quickly. We handle account disputes as a priority queue, separate from general lobby queries.

Frequently Asked Questions About These Terms

The questions below reflect what account holders ask most often about how these terms apply day to day — from deposit rules to account closure and everything in between. If your question is not here, reach out via live chat or email and our team will give you a straight answer.

Yes. Every transaction through your account — bKash, Nagad, or Rocket — is covered by these terms alongside the payment provider's own policies. Both sets of rules apply at the same time.

We can update the terms and will post the revised version here with a change date. Using your account after the update means you accept the new terms. You can contact us to close your account if you disagree.

The withdrawal is held. Our team will contact you to verify your identity before releasing funds. This protects your account from unauthorised payout requests.

Log in, go to Account Settings, then select Help and request a transaction history. You can also email support with your account ID and the date range you need.

Yes. Accounts found in breach — such as providing false registration details or manipulating payment flows — may be suspended or permanently closed. Balances may be withheld pending investigation.

Availability depends on your local law and the region you access from. We do not confirm access for every location. Check whether using the platform is permitted under your local regulations before opening an account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your 1111pet Account

Account Security, Data Retention and Your Rights

How to Reach Us About These Terms

Frequently Asked Questions About These Terms

01 Do these terms apply to every deposit I make via bKash or Nagad?

02 Can 1111pet change the terms without asking me first?

03 What happens if my withdrawal destination does not match my registered wallet?

04 How do I get a record of my transactions under these terms?

05 Can my account be closed for breaching these terms?

06 Does 1111pet operate in all regions of Bangladesh?

Terms & Conditions

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